Exchanges and Repairs

Product Exchanges

Exchanges are offered on product within 14 days of receipt. Please email me at k.koontz@comcast.net.  Merchandise must be returned in new condition.  Returned item(s) will be substituted for alternate merchandise upon receipt of the returned product. Customer will be charged accordingly for price differences.  No refunds are offered on our merchandise, so please choose carefully.

***Please note, custom and personalized items cannot be returned or exchanged***

Product Repairs

A 6 month repair warranty is available on all products.   Please return defective product to The Krystle Kollection with the original dated invoice from The Krystle Kollection or a receipt from retailer. The Krystle Kollection will repair or substitute the damaged product with similar product of equal value.  All repairs should be mailed to:  The Krystle Kollection, 8008 Avis Mill Road, Williamsport MD 21795

Variations

The Krystle Kollection personally hand crafts all of our creations in the United States. Due to the uniqueness of natural materials, variations will occur in color and size.